Ultra-Hydrating Coconut Oil Hair Mask – Deep Repair & Shine

We want you to love your MIRA MORA experience. If something isn’t right, we’re here to help.

Return window
You may request a return or exchange within 14 days of delivery. Once approved, please ship the return within 7 days.

Eligibility

• Unused, unopened, and in original condition
• In the original packaging with safety seals/tags intact (if applicable)

Non-returnable (hygiene & safety)
For hygiene reasons, we cannot accept returns of opened, used, or tampered skincare/beauty products. Personalized items and gift cards are non-returnable.

Exchanges
Fastest option: return the item (per steps below) and place a new order. We can also exchange for the same item if available.

Damaged or incorrect items
If your order arrives damaged, defective, or incorrect, email us within 7 days of delivery with photos and your order number. If eligible, we’ll replace or refund and cover return shipping when it’s our mistake.

How to start a return
Email support@miramora.com with:

• Your order number
• Return or exchange preference
• Photos if damaged/incorrect
  Please wait for our confirmation with your RMA and the correct return address before sending anything back.

Return shipping & refunds

• For change-of-mind/ordered-wrong-item returns, the customer pays return shipping.
• Use a trackable method.
• Original shipping fees are non-refundable (unless the item was damaged/incorrect).
• Refunds are issued to the original payment method within 5–10 business days after we receive and inspect the return.

Refused/undeliverable packages
If a parcel is refused or returned due to an incorrect/insufficient address or being unclaimed, reshipping costs are the customer’s responsibility; alternatively, we can refund minus shipping once the parcel is returned to us/our partner.

Scope
Applies to orders shipped within the United States & Canada.

Questions
We’re here to help: support@miramora.com.

Are your products safe for sensitive skin?

Yes! All MIRA MORA formulas are designed to be gentle and non-irritating. We avoid harsh ingredients and prioritize skin-friendly actives.

How long does shipping take?

Shipping typically takes 5–8 business days in the US and Europe. You’ll get a tracking number once your order ships.

How do I track my order?

Visit our Track Your Order page and enter your order details to see the latest status.

Can I return a product if I don’t like it?

We accept returns on unopened items within 14 days of delivery. Please see our Returns & Exchanges page for details.

Are your products cruelty-free?

Absolutely. MIRA MORA is 100% cruelty-free and never tests on animals.

Do you offer discounts or promotions?

Yes! Sign up for our newsletter to receive exclusive offers and early access to new launches.

Do you ship internationally?

We currently ship to the US, EU, UK, and Canada.